Part Time Operations Keyholder

Northampton, MA

The Part Time Operations Keyholder will take the lead on all things pertaining to delivery including, customer inquiries, dispatch, order manifests, reconciling all end of day transactions, cash deposits, training new hires, etc at our facility in Northampton. You will also assist with site and security management needs as they arise. This role will work closely with management and fellow delivery and inventory staff, in assisting with all standard operating procedures and staying within compliance per legal and regulatory requirements established by Community Growth Partners and the state of Massachusetts. Additionally, you will be assisting with manufacturing duties from time to time based on the production schedule for wholesale orders.

RESPONSIBILITIES

  • Act as the main liaison between delivery drivers and inventory team.    

  • Maintain quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints via phone, email and chat.   

  • Verify proper identification and sign in visitors/maintain visitor log. 

  • Report any onsite security, property or maintenance issues to the proper channels.

  • Maintain correspondence with delivery drivers and provide any updates for the duration of their shift.    

  • Follow company’s protocols for opening and closing procedures of completing cash deposits, computer/tablet-based POS system, establishing accountability by ensuring each driver is properly funded the correct amount of cash and close out each day to ensure all funds are accounted for, as well as reconciliation or debits and inventory.

  • Assist with coaching, supporting, and motivating team members to help maintain an efficient and steady work flow.

  • Assist with training new employees as well as the re-training of existing employees when needed. 

  • Assist with manufacturing duties to help keep our production on schedule for wholesale needs.

  • Serve as the Manager-on-Duty, in the absence of manager or as directed by management.    

  • Assist in ensuring that the physical environment is safe, sanitary, and that all equipment/technology is in good working order at all times.

  • Complete other duties and or projects as assigned by senior management.    

REQUIREMENTS

  • High School diploma or equivalent

  • 3+ years of relevant work experience in a retail/hospitality and customer services

  • Exceptional oral and written communication skills

  • Exceptional customer service skills and engagement

  • Professional, positive demeanor with vendors, customers and fellow staff members

  • Ability to adapt to new rules, regulations, products, systems and team members at any given time

  • Well-versed on cannabis products and various methods of consumption

  • Experience with POS systems and processing cash transactions

  • Flexibility with hours/availability; willing to cover shifts as needed

  • Skilled with Microsoft Office or similar productivity software suites, as well as industry-related software

  • Must be able to use facility equipment appropriately and safely

  • Proficiency with computer systems and ability to master new software

  • Knowledge of state rules and the ability to keep the establishment compliant

  • Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card

  • Must comply with the CCC’s and company’s regulations for working in the industry

PREFERRED QUALIFICATIONS

  • College degree preferred

  • Cannabis industry experience preferred

  • Knowledge of inventory control systems, especially in the cannabis industry, preferred.

PHYSICAL REQUIREMENTS

  • Long periods of prolonged standing, sitting and use of hands

  • Long periods of prolonged use of office equipment, including computers, walkie talkies and phones

  • Ability to observe and assess material that deviates from established company standards

  • Some crouching, stooping, lifting, balancing, or holding uncomfortable positions for extended periods of time; repetitive motions

  • Requires bending and lifting 40+ pounds for distances of up to 100 feet

  • Ability to work in facility with fluorescent and other lighting exposure with limited access to natural light.

  • Must be fully vaccinated against COVID 19 (proof required upon hire).

Please include a PDF of your resume with your application.

Starting rate: $18/hr depending on experience

EQUAL OPPORTUNITY EMPLOYER

Rebelle provides equal employment opportunities to all employees and applicants for employment, without regard to race, sex, color, ethnicity, national origin, religion, age, disability, gender identity, or sexual orientation. In addition to federal law requirements, Rebelle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Rebelle expressly prohibits any form of workplace harassment based on race, sex, color, ethnicity, national origin, religion, sexual orientation, gender identity or expression, genetic information, age, disability status, or veteran status.