Part-Time Keyholder

Great Barrington, MA

Part-Time Keyholder Job Description

The Part-Time Key Holder will be responsible for product knowledge, the sale of products, customer engagement and maintaining a clean and organized work environment. They will take the lead on addressing customer concerns, executing transactions, cash handling, and serve as the manager on duties when management is unavailable. This role will work closely with management and fellow retail staff, in assisting with the dispensary’s standard operating procedures and staying within compliance per legal and regulatory requirements established by the state of Massachusetts.


  • Provide customers with a positive experience in a welcoming and professional manner.    

  • Maintain quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints    

  • Verify proper identification and customer information prior to sales.    

  • Dispense cannabis products and process consumer orders accurately and efficiently.    

  • Follow company’s protocols for opening and closing procedures of operating cash register, computer-based POS system, and cash drawer; establishing accountability by ensuring each register is properly funded the correct amount of cash and close out each register to ensure all funds are accounted for, as well as reconciliation

  • Assist with coaching, supporting, and motivating team members to help meet and exceed dispensary’s sales goals.

  • Assist with training new employees as well as the re-training of existing employees when needed 

  • Serve as the Manager-on-Duty, in the absence of manager or as directed by management.    

  • Assist in ensuring that physical environment is safe, sanitary, and that all equipment/technology is in good working order

  • Complete other duties and or projects as assigned by senior management    


  • High School diploma or equivalent

  • 3+ years of relevant work experience in a retail/hospitality and customer services

  • Exceptional oral communication skills

  • Exceptional customer service skills and engagement

  • Professional, positive demeanor with customers and fellow staff members

  • Ability to adapt to new rules, regulations, products, systems and team members at any given time

  • Well-versed on cannabis products and various methods of consumption

  • Experience with POS systems and processing cash transactions

  • Must be willing to work weekends and closing shifts 

  • Skilled with Microsoft Office or similar productivity software suites, as well as industry-related software

  • Must be able to use store equipment appropriately and safely

  • Proficiency with computer systems and ability to master new software

  • Knowledge of state rules and the ability to keep the establishment compliant

  • Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card

  • Must comply with the CCC’s and company’s regulations for working in the industry


  • College degree preferred

  • Cannabis retail experience preferred

  • Knowledge of inventory control systems, especially in the cannabis industry, preferred.


  • Long periods of prolonged standing, sitting and use of hands

  • Long periods of prolonged use of office equipment, including computers and phones

  • Ability to observe and assess material that deviates from established company standards

  • Some crouching, stooping, balancing, or holding uncomfortable positions for extended periods of time; repetitive motions

  • Requires bending and lifting 25+ pounds for distances of up to 100 feet

  • Ability to work in store and office with fluorescent and other lighting exposure.


  • Stock options
  • Discounts
  • Samples

Starting Rate- $22.50/hr 

Please include a PDF of your resume with your application.


Rebelle provides equal employment opportunities to all employees and applicants for employment, without regard to race, sex, color, ethnicity, national origin, religion, age, disability, gender identity, or sexual orientation. In addition to federal law requirements, Rebelle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Rebelle expressly prohibits any form of workplace harassment based on race, sex, color, ethnicity, national origin, religion, sexual orientation, gender identity or expression, genetic information, age, disability status, or veteran status.